O’Neill Institute  |  October 9, 2020

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The COVID-19 pandemic has spurred greater adoption of telehealth services. In order for HIV telehealth services delivery to evolve from a crisis response to an integrated component of sustainable, high-quality care delivery, policy action is needed. The following key actions are recommended: (1) Give clients more control over where, when, and how to access services, and give providers more flexibility in responding to patients in ways that lessen the demands of a full patient panel; (2) Focus on promoting equity and intervening to address the Digital Divide and other barriers for individuals and organizations; (3) Create new opportunities for shared learning so that HIV providers and clinics can learn best practices and avoid common pitfalls; and (4) Invest in research to develop and evaluate innovative approaches for using telehealth technology.

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